Showing posts with label Virgin Blue. Show all posts
Showing posts with label Virgin Blue. Show all posts

Friday, May 13, 2011

TRIP REPORT - Sydney to Mackay - Virgin Blue Airlines - Embraer E-170

Trip Report – Sydney to Mackay – Thursday 21 April – Virgin Blue Airlines – DJ1473 – Embraer E-170 – VH-ZHD.

Searching for the cheapest and 'best' way to get from Sydney to Mackay I found Virgin Blue was (as always) offering the cheapest fares by some margin over Qantas/QantasLink. The main issue I have with Virgin Blue though, is that most of their flights connect through Brisbane, and as we have unfortunately discovered, a late departure out of Sydney can mean a missed connection out of Brisbane.

Fortunately the direct Sydney to Mackay flight (one per day ONLY with Virgin Blue) was available and while it wasn’t the cheapest option, with the price about $20 more expensive each than the connecting flights, for the guarantee of getting to Mackay in one flight, and no chance of missing a connection, we decided to take them!

On the day we took the Sydney Rail Link from the City and got to the Domestic Terminal 2 at the Airport in no time. The crowd in the Virgin Blue terminal was pretty big with two queues to choose from – one to check-in and one for bag drop. There was also big lines for people running late for their called flights – as an aside, I can't understand how people can turn up at the airport just as their flight is being called... I couldn't do that.

We used the check-in kiosk and much to my surprise Virgin Blue’s seating allocations had split my wife and I into different rows and opposite sides of the cabin. Too make it worse, the cabin map had every seat taken so we couldn’t possibly change our seating.


So over to the queue and half the people joining the queue were being ushered either into the bag drop queue and into the Check-in queue even if they already had a boarding pass. We joined the Bag Drop queue, but soon found that the check-in queue was moving much faster.

Turns out most of the Bag Drop counters were being used to check-in the late comers for the called flights, and, the distance we had to queue was also shorter – so there’s a tip!! I was probably not a happy camper – I could see some nice planes taking off outside too!!

Anyway, after about half an hour, we got to the front of the queue and approached the counter. We politely asked the young Virgin Blue lady about being seated together, and to my surprise, she looked a little confused about what I was asking about. She soon realised and with a few clicks on her computer, my wife and I were seated together in Row 15. She even apologised about the mix up.

No exit row seat available as we were to travel on one of Virgin Blue’s Embraer E-170 aircraft, which only has the four exits – 2 at the front and 2 at the back. 2X2 seating is in the main cabin, and Virgin Blue have made the first three row ‘Premium Economy’ seating which cost much more that the normal seats!

We passed smoothly through the now infamous Terminal 2 security check, where days earlier an officer had 'tripped' on a loose cord and shut down the terminal for a couple of hours, resulting in hundreds of passengers being affected by delayed and cancelled flights.


We found Gate 35, but went further down to the end of the terminal, to the windows at the end, where we watched the plane action and took some photos for a couple of hours!

After spotting some nice planes, and having a nice cup of coffee, boarding time approached, so we went back to Gate 35, and there were plenty of seats. Boarding the E-170 was quick and easy, despite the plane being full for today’s flight.


Some interesting sights around the plane - Virgin Blue (now Virgin Australia) new B737 VH-YFC parked next to us!



Even though there are no Exit Rows, the seats are fairly comfortable – I managed to just fit my 6-foot plus frame into the space as shown. Although, I would have been a little more squeezed up if the person in front of me put their seat back!



Pushed back on time and started our taxi to Sydney’s Runway 16L – interestingly Sydney Airport was under SODROPS (Simultaneous Opposite Direction Runway Operations) with Runway 34L used for arrivals.

Rolling start and lift off, with two left turns and a nice view down the coast over the water and South to Cronulla and further.




A little while later, we crossed the coast near Newcastle before the flight plan would take us overhead Narrabri then onto Taroom in Queensland, then Rockhampton and on to Mackay.


The seat belt sign went off pretty quickly and the crew of three swung into action, with the food and drink service about to start. After providing the tech crew with their lunches, we had to wait about another 20 minutes for the trolley to eventually make our row. Most of the passengers had decent meals like sandwiches although I decided to have just the crackers and some water. I also had M&Ms and all up this cost $10. Not too bad.


After the trolley disappeared, the rubbish was quickly collected - although a lot of the passengers, including me, hadn’t finished eating/drinking, so we had to hold onto our rubbish until the crew did another collection!

About 15 minutes later the crew was back and so with rubbish collected, I settled back for the nearly 2 hour flight North.


No in-flight entertainment so magazines and the outside view had to do!

Eventually the Queensland coastline came into view and as well as Gladstone and then Yeppoon and the Keppel Islands. We were obviously overhead Rockhampton (as planned), and soon after the Captain came on the PA and announced we would soon be descending into Mackay for an on time landing.



Smooth descent over the water with lovely views over the Whitsunday Islands.


There was some cloud - not much - more thicker clouds out the left side of the plane with some scattered showers easily seen. Nice views of Abbott Point Coal Wharf and waiting coal ships.



Turning down wind the seat belt sign came on and all were to be seated. Mackay Harbour came into view and with a series of left hand turns we were on visual approach and finals for Runway 14 at Mackay.


Smooth landing and short back taxi onto stand 4 on the apron.


Off the plane via the front stairs, and through the new terminal, to the same old baggage collection area, where surprisingly, our bag was one of the first off!!

Off to the parking ticket machine and after a $100 Bill was paid we were off to lunch!

It is a shame these lovely little E-170s are leaving the Virgin Blue fleet – this was probably the first and last time I would travel on one. The direct flight option is such a simpler and better option than getting a connecting flight through Brisbane. There is no worry about missing a connecting flight – or not having bags make it Mackay. The 2 hour flight time does fly by when you have good reading material and the seats aren’t too uncomfortable as it seems Virgin Blue aircraft seats are just that little bit extra spaced apart than that of other airlines!

Monday, April 25, 2011

TRIP REPORT – Brisbane to Sydney to Brisbane – Virgin Blue Airlines (ERJ190/B737-800)

Trip Report – Brisbane to Sydney – Friday 18 March – Virgin Blue Airlines – DJ958 – Embraer E-190 – VH-ZPK.


This trip was to do some spotting and catch up with family. After my meeting ended at 12pm I ventured to the airport to check-in for my 4pm flight. I used the Virgin Blue Quick Check-in Kiosk, and with a simple swipe of my Velocity card, I received my boarding pass. I was seated towards the back of the plane (again!!) in row 22.


I then had a look at the nearby departures board and noted that my flight was not scheduled to leave until 5pm. Did this mean more spotting time in Brisbane?? So I went upstairs in the Brisbane terminal, through security and took a seat and watched some planes.

I decided to have a walk down the new centre finger (Common User Terminal) redevelopment whilst it was empty. It looks very nice - as shown below - despite some construction still occurring.


It looks like the gates are operational with Tiger Airways, Jetstar, Alliance Airlines, Aeropelican, Sharp Airlines, Skytrans, and Pel-Air (REX) flights all departing from this part of the terminal. I also got a big surprise when I ventured the toilet in this area... Plane spotting opportunities abound!!


I discovered my flight had then been put back a further 15 minutes and saw that in fact all flights to Sydney were running late - poor weather in Sydney was the given reason. I tried my luck to get on an earlier flight that was now also delayed.

It was 3pm and the lovely Virgin Blue staff member got me a seat on the 3.30pm flight which had in fact been rescheduled to depart at 4.00pm. So I was essentially leaving on time!!


Embraer E-190 VH-ZPK arrived on gate 41 to take us South. Boarding started about 3.45pm – we were greeted by Virgin Blue staff in their lovely new uniforms – and by 4pm we had started push back. Shortish taxi to Brisbane’s Runway 01. With the departure to the North, a sweeping right turn had us heading South.




Some good views back to the West over the Port of Brisbane and Brisbane Airport, and further to Brisbane City. Soon after Archerfield Airport came into view, before we disappeared above the clouds. We wouldn't see the ground again until long finals into Sydney.






I was seated in row 10, on the right hand side with a nice view out the window of the wing. The Embraer E-190 is fairly roomy for my 6-foot plus frame - as shown – it’s not very spacious, but I wasn’t cramped up as I can be some bigger planes!


The seatbelt sign stayed on for about 20 minutes and then eventually the food and drink trolley came out. Problem was it only just made it past me in row 10 before descent had commenced and they ceased the service. On descent though, the Captain advised that holding was required to sequence us into Sydney and we were allocated a landing time of 5.30pm. That was about half an hour late for this particular flight... But on time for me according to my original booking!! Holding was done and off we headed to Sydney. Long final approach to Runway 16L with nice views over the airport as we were on finals.




Long taxi past the tower mound viewing area and the control tower and onto the Virgin ramp and parking beside another Embraer and a Boeing B737.



We ended up parking a bit later than expected at 5.45pm. There were some very unhappy passengers that got off the plane and missed flight connections, but I was happy with the Virgin Blue service in that I got Sydney pretty much by the time that I had expected!!

PS - I was greeted by this lovely billboard at the entrance to Sydney Airport while I was walking to my hotel!! I stayed at the Formula One Hotel at the Airport, and a Hotel Review can be found HERE.



Trip Report – Sydney to Brisbane – Sunday 20 March – Virgin Blue Airlines – DJ957 – B737-800 – VH-VON.

Some really poor weather for the couple of days of spotting in Sydney.


I drove back to the airport and dropped off the hire car. Up to the Virgin Blue Self Check-in Kiosks. Nice an easy and received my boarding pass for the flight to Brisbane.


On this occasion, I didn't bother asking for an exit row seat. I had Seat 7A – on the left side of the plane.

Took a couple of more pictures from the terminal but ended up buying some late lunch and then sitting and waiting for my flight. I was sitting at the correct gate, until, as was happening with most of the Virgin Blue flights this afternoon, there was a gate change. So everyone trudged down to Gate 34 - where VH-VON has parked - but there wasn't much seating left! So I, along with lot of other people, stood and waited for the boarding call which came about 10 minutes after the scheduled departure time.


I ended up being one of the final passengers to board and found my seat after shoving the backpack and camera bag into the overhead locker. Surprisingly plenty of overhead locker room, despite this flight being pretty much full. And it was full due to an earlier flight to Brisbane being cancelled - the two ladies beside me were supposed to fly earlier in the morning, but had to wait at the airport all day!

Legroom is okay on the B737-800 - certainly more roomy and comfortable than another B737-800 operator in Australia!!

So push back ended up being 45 minutes late with a seemingly pointless paperwork delay - I say pointless because no-one came to the plane with paperwork and no-one seemed to be taking anything off the plane. One good thing about a delay of this length though, is that it seems that Virgin Blue’s CSM’s are allowed to turn on the AVOD for all passengers FOR FREE!! What a nice touch – especially if there is something good on TV!!



Off we then taxied to Sydney’s Runway 16L. It is a fairly long taxi, but we were fortunate to get a rolling start with quick take off. Lovely views over the Kurnell refineries and Botany Bay, and then a series of turns to head out over the ocean. Then, a series of left turns had us then heading North toward the Gold Coast and then Brisbane.




Through a little bit of low level cloud although it seemed to be clearing up from the last couple of days poor weather - that'd be right!!

The seatbelt sign went off after about 10 minutes and the cabin device began. I bought some fancy new chips, chocolates, and a drink.


With the afternoon sun shining in, the window shades came down for the remainder of the flight.


In all this turned out to be an uneventful flight that went by quite quickly. We started our descent over the Gold Coast – according to the in-flight map anyway! Soon after, the seatbelt sign came on as we started to fly through the cloud that was over the top of South East Queensland.


We broke through the clouds at about Logan and turned onto the Runway 01 ILS overhead Archerfield. Touched down in Brisbane about half an hour after the scheduled time. Many apologies from the CSM about the delays - I believe he said because of weather delays earlier in the day.

Straight off the back of the plane and into the end of the Virgin Terminal - which as pictured, is undergoing some construction work - and to the hire car company for the evening drive to my accommodations.


In all – despite the delays – which are obviously NOT Virgin Blue’s fault – which some passengers don’t believe – these were a couple of enjoyable flights on Virgin Blue. Their product is really high quality and new uniforms are looking really nice and adding a sense of high-end professionalism that is a feature of a system that is becoming a major airline. Some people will still knock the user-pays system, but remember this is still a low-cost airline, and remember you always get what you pay for!!